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Regulated Parking Bylaws (ORA)

Regulated Parking (ORA)

The objective of the Santa Eulària des Riu regulated parking area is the intelligent management of parking and the promotion of rotation at a time when the number of residents and the number of cars in the municipality has increased considerably.

Put to tender in 2021, the service is one of the most advanced on the market and includes a large number of technological improvements. The main one is the mobile application, which allows you to park and unpark easily and recover unspent money, but it is also a system with the capacity to integrate multiple functions. Progressively, all the blue spaces will be connected to sensor systems in order to achieve the future guided parking.

In total, the service has 346 blue-zone spaces, 244 green-zone spaces and 70 loading and unloading spaces, in addition to 1,600 free park-and-ride spaces.

Zone definition
  • Shopping sector: the streets Joan Tur Tur, Pintores Puget, Marià Riquer Wallis, Ricardo Curtois Gotarredona, Sant Vicent (the section between Sol and Plaza España) and Sol.
  • Centre sector: the streets Mar, Sant Joan (until its intersection with Huesca), Rodríguez Valcárcel, Molins de Rei, Osca, Sant Jaume, Sant Llorenç and Sant Josep.
  • Tres Torres sector: the streets Sant Joan (from the intersection with Osca), José Guasch Vich, Teniente Coronel Costa Ribas and the Tres Torres area.
ORA Customer Service Office
Times
  • Winter (1 October - 31 May)

  • Monday to Friday 9 a.m. to 2 p.m. and 5 p.m. to 8 p.m.
  • Saturday 9 a.m. to 2 p.m.
  • Sunday and public holidays: Free
  • Summer (1 June - 30 September)

  • Monday to Saturday 9 a.m. to 2 p.m. and 4 p.m. to 9 p.m.

  • Sunday and public holidays: Free
Rates

Rotation Rate (blue and green zone)

12 minutes – € 0.2

60 minutes – € 1

120 minutes – € 2 (maximum on parking meter)

180 minutes – € 3.5

240 minutes € 5.50 (maximum on ELPARKING APP)

0 emissions rate

Vehicles listed by the Directorate-General for Traffic of the Ministry of the Interior as ‘zero emission’ are exempt from this rate. Vehicles must display the sticker provided by the Directorate-General for Traffic on the front window of the car. The card or badge of the MELIB [Electric Mobility in the Balearic Islands] NETWORK may be used.

 

Residents rate (green zone)

All those users who can benefit and meet the requirements of this according to bylaws. The amount of € 0.4 per day or for any portion of the day..

Fine cancellation

In the event that the complaint can be cancelled, the cancellation fee will be € 4. The complaint cannot be cancelled if more than one hour has passed since the violation.

 

FAQ
How can you create the virtual wallet and unpark?
  1. Press ‘UNPARK’.
  2. Enter your vehicle's license plate manually or by means of a QR code on the ticket.
  3. The parking summary will be displayed with the end time and the amount associated with the refund.
  4. Type your wallet’s access PIN number.
  5. Confirm the PIN number.
  6. The creation of the virtual wallet is confirmed and the available balance is displayed.
How do I use the virtual wallet?
  1. Press ‘PARK’
  2. Select a rate.
  3. Enter your vehicle's license plate manually or by means of a QR code on a previous parking ticket.
  4. If the system detects that there is an associated virtual wallet, it will ask for the PIN number to access it safely. (If you do not wish to use the virtual wallet, select 'PARKING WITHOUT WALLET').
  5. Select payment by card or coins. If you have a virtual balance, you can use it for payment.
Cancellation of complaints
  1. Complaints for exceeding the time can be cancelled at the parking meter within the stipulated period after making the fine.
  2. Enter the file number that appears on your fine ticket and CONFIRM. You can also do this by reading the QR code located at the top of the fine.
  3. Select payment by card or coins.
  4. Press "CONFIRM" to finish the operation and print the proof of payment receipt.
Payment methods at the ticket issuer
  • Coins (from five cents to two euros).
  • Magnetic strip, chip and contactless cards: MasterCard, Visa, etc.
  • Others payment methods: Parking APP. An application that enables payment from your mobile phone.
How do I get the green zone card for residents?

Download the green zone parking card application for residents and submit it through an entry register (in person or online).